PRIVACY POLICY

MATCH PLAY RECREATIONAL PLAYGROUND L.L.C. (the “Company”, “we”, “us”, or “our”) is fully committed to protecting the privacy, integrity, and security of your personal data. This Privacy Policy (the “Policy”) outlines our responsibilities underUAE Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, and is aligned with internationally recognized privacy principles, including those under the EU General Data Protection Regulation (GDPR), where applicable.

This Policy applies to all individuals who access or use our website, communicate with us via digital channels, make bookings, or physically attend our venue located in Dubai, United Arab Emirates.

1. 1. 1. DATA WE COLLECT

      We may collect the following categories of personal data:

      1.1 Identifiable Information

      • Full name (first and last)
      • Email address
      • Mobile and/or landline telephone number
      • Nationality or country of residence

      1.2 Transactional and Booking Information

      • Booking history and session preferences
      • Ticket purchases, invoice records, and transactional logs

      1.3 Technical Data

      • IP address, browser type and version
      • Device information (model, OS, settings)
      • Pages viewed, visit duration, and website interaction behavior

      1.4 Communication Preferences

      • Newsletter and marketing opt-in records
      • Feedback, reviews, and survey responses

      1.5 Optional Information

      • • Emergency contact details (if provided voluntarily)
      • • Special access requirements or accommodation requests

1. 1. 2. PURPOSE OF COLLECTION

      We collect and process personal data for the following lawful purposes:
      • • Booking Management: To process and manage ticket purchases, bookings, confirmations, and cancellations.
      • • Customer Communication: To respond to inquiries, deliver updates, send confirmations, and provide assistance.
      • • Marketing and Promotions: To deliver targeted promotional offers, newsletters, or event notices, subject to explicit opt-in.
      • • Experience Optimization: To enhance our digital platforms, streamline booking interfaces, and improve customer support.
      • • Legal and Regulatory Compliance: To comply with applicable laws, VAT regulations, and record-keeping obligations.

1. 1. 3. LEGAL BASIS FOR PROCESSING

      We rely on the following legal grounds for processing your data:
      • • Consent: For marketing, newsletter subscriptions, and optional data fields.
      • • Contractual Necessity: To execute the booking process or fulfill your requested services.
      • • Legal Obligation: To meet requirements under UAE law or tax/accounting regulations.
      • • Legitimate Interests: To prevent fraud, ensure security, and improve operational efficiency.

1. 1. 4. THIRD-PARTY SHARING

      We donot sell, rent, or trade your personal data to third parties under any circumstances. We may share your data with trusted third-party service providers that support the delivery of our services. These may include:
      • Payment gateways and financial processors (e.g. Visa, Mastercard, Stripe)
      • IT and cloud hosting providers
      • Email marketing platforms (for opted-in users only)
      • Legal or regulatory authorities when required under UAE law
      All such providers are contractually bound to process data securely, confidentially, and only for the agreed purpose.

1. 1. 5. COOKIES AND TRACKING TECHNOLOGIES

      Our website usesessential cookiesto provide core functionality and enhance user experience. We may also utilize performance cookies to anonymously analyze traffic and usage statistics. You may disable non-essential cookies in your browser settings. Disabling cookies may limit certain website functionalities. We donotuse advertising or behavioral targeting cookies without your explicit consent.

1. 1. 6. YOUR RIGHTS UNDER UAE LAW

      Under the UAE Federal Decree-Law No. 45 of 2021, you have the right to:
      • Request access to the personal data we hold about you
      • Request correction of inaccurate or outdated data
      • Request deletion (erasure) of your personal data in specific circumstances
      • Withdraw consent for data processing where applicable
      • Lodge a complaint with the UAE Data Office or designated authority
      To exercise your rights, please email us at contact@3d-blacklight-minigolf.ae with the subject line: DATA REQUEST. We will respond within 30 calendar days, subject to verification of your identity.

1. 1. 7. CHILDREN AND MINORS

      We donot knowingly collect personal data from individuals under the age of 18without parental or guardian consent. If we become aware of such data being inadvertently collected, we will take steps to delete it promptly. Parents or guardians who believe their child’s data may have been collected should contact us immediately.

1. 1. 8. DATA SECURITY MEASURES

      We implement strict physical, electronic, and organizational safeguards to protect your personal data. These include but are not limited to:
      • SSL (Secure Socket Layer) encryption of web traffic and transactions
      • Firewalls and intrusion detection systems
      • Role-based access controls
      • Secure backup and data recovery mechanisms
      • Staff confidentiality agreements and data training protocols
      Despite our efforts, no method of electronic transmission or storage is completely secure. By using our services, you acknowledge this inherent risk.

1. 1. 9. DATA RETENTION

      We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Once your data is no longer required, we ensure its secure deletion or anonymization.

1. 1. 10. CHANGES TO THIS POLICY

      We reserve the right to revise or update this Privacy Policy at any time to reflect changes in legislation, technology, or business practices. All updates will be posted to this page with a revised “Effective Date.” Guests are encouraged to review this Policy regularly. Continued use of our services following changes constitutes acceptance of the updated terms.

For any legal inquiries, contractual clarifications, or formal notices related to these Terms and Conditions, please contact:

• • Email: contact@3d-blacklight-minigolf.ae

• • Phone: +971 4 5657 621

• • Company: MATCH PLAY RECREATIONAL PLAYGROUND L.L.C., Dubai, UAE